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Terms & Conditions

  • We require 24 hours' notice in order to change or cancel your reservation. Cancellations and no-shows within 24 hours will be assessed a 100% cancellation fee. If you need to change or cancel your reservation, please provide us with 24 hours' notice prior to your tour time and we will be happy to accommodate you.

  • All helicopter tours are subject to weather cancellations. While we make every effort to notify you as soon as possible for changes, the pilot will make a weather call up to 15 minutes prior to flight.

  • Passengers are welcome to bring their personal belongings on the aircraft as long as they are stored under the seat and are lightweight. Cell phones should be used only for photography during flight. Cameras are allowed. 

  • Everyone has a window seat. The bubbled windows, while great for viewing, are plexi-glass and can be scratched easily. Please be aware of sunglasses, hats, jewelery, zippers, and cameras and do not rest these objects against the windows so that the next passengers will have as good of a view as you do.

  • Doors-off flying is available with warmer temperatures or for photographic flights. All belongings must be stowed under the seats of the aircraft. Cameras must be secured to passengers at all times.

  • Passengers must be at least two years of age and weigh at least 25 pounds, but no more than 300 pounds. Combined weight of three passengers not to exceed 600 pounds.

  • We will attempt to honor seat requests, however, the pilot may make seat assignments based on passenger weights, mobility and whose birthday we are celebrating.

  • No passenger should fly who is susceptible to: mental illness; motion sickness; ear, lung, or other health issues which may be aggravated by flight in a helicopter. Those who are susceptible to motion sickness and wish to fly should inform the pilot during the pre-flight passenger briefing. We will tell you what to expect during the flight and adjust our flying habits to help you feel more comfortable. Flight in a helicopter is generally smoother than in a small plane (and jet boat).

© 2024 by KiwiAir LLC
 

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